Internet Troubleshooting - Cable Issues

Checking the cabling topology for faults involves a systematic approach to identify and address issues at each connection point. Here's a step-by-step guide to help you out!

1. Router Port 1 (WAN) to PoE Injector:

   • Ensure the Ethernet cable connecting Router Port 1 to the PoE Injector is securely plugged in at both ends. {Picture} 
   • Check for any visible damage on the cable, such as cuts or bends. {Picture} 
   • Verify that Router Port 1 is configured correctly and is active. {Picture}

2. PoE Injector to Media Converter (Splitter Cable):

   • Examine the Ethernet cable from the PoE Injector to the Media Converter. Ensure it is firmly connected at both the PoE Injector and the Media Converter. {Picture} 
   • Inspect the cable for physical damage. {Picture} 
   • Confirm that the PoE Injector is functioning correctly and providing power to the connected devices. {Picture} 

3. Media Converter to Small White Box (Yellow Cable):

   • Check the yellow cable connecting the Media Converter to the small white box. Ensure it is securely connected at both ends. {Picture} 
   • Look for any visible damage on the cable. {Picture} 
   • Confirm that the Media Converter is operational. {Picture} 

4. General Tips:

   • Restart devices if necessary. Sometimes, a simple reboot can resolve connectivity issues.
   • Use known-good cables and devices for testing if available.
   • If there are multiple connections or devices in between, check each connection point sequentially.

By following these steps and systematically checking each connection point, you can identify and address any faults in the cabling topology, ensuring a stable and reliable network connection. If issues persist after checking the cables for faults, it may be a good idea to log a ticket with our support team for further assistance.